Delivery & Returns
Understanding our Delivery & Returns policy
Your order will be delivered to the address you indicated when your order was placed. The products bought on Linton & Co will be delivered to one address in mainland UK or the Isle of Man. Linton & Co does everything in its power to respect the delivery times indicated on the website. We cannot, however, be held responsible for the consequences of a late delivery or the loss of a package caused by a third-party contracted to make delivery, or by you, or because of some unforeseen event or an Act of God. In the event where you do not receive your package, an investigation will be conducted with the carrier and may take several days upon receipt of your claim. During this period of investigation, no reimbursement or re-delivery will take place.
Right of Return
If you are not satisfied with your order, please visit www.lintonandco.com/returns and complete the online returns request form.
Linton & Co allows you 15 days to return a product that you are not satisfied with. Your right of return starts from the moment your order is delivered. You can return the product to us within this time frame, at your own expense, with your invoice and a completed and signed returns coupon.
We request that you send us the merchandise by registered post and that you purchase insurance with your carrier for the value of the merchandise. This is necessary should they lose or damage the goods. Shipping fees remain the customer’s responsibility. The present right of return only applies to products that are returned in their original, complete condition. Any product that has been damaged, is not in its original packaging, or has packaging that has been worn beyond simply opening the product, will not be refunded. The deadlines mentioned above are effective from the date of receipt of the order.
If goods are damaged, or if you receive a product that you did not order, we will provide you with a full refund or replacement provided you notify us within 30 days of receiving the goods. Please contact us via email firstname.lastname@example.org so that we can arrange with you suitable collection or return shipping options.
Please note Right of Return does not apply to Brownies or any other Food Product. If you have purchased any of these products and are not satisfied with your order please get in touch with us direct at email@example.com